Directed day to day activities of Front Desk/Audit, Maintenance, Housekeeping, Food & Beverage, and Marina of 57-room resort hotel. Departments included Front Desk, Bells, Valet, Environmental Services, and Pool Services. Oversee daily operations of hotel and restaurant. Ensures that associate related issues are resolved in a timely manner consistent with policies. There are also a few useful tips to help you craft a successful resume. Planning efficient work schedules for hotel staff while reducing overtime by 30%. Ensured web site booking process is maintained up-to-date functionality as well as worked in liaison with hotel sales and reservations. Areas of expertise focus on operations, project management, process design, training. Coordinate all events that take place in the conference rooms in the hotel. Resume; Management Resume; Revenue Management Resume; Revenue managers are employed at hotels, motels, spas or resorts to develop pricing strategies, and maintain sufficient inventory. Is also responsible for the overall direction, coordination, and evaluation. For example, if you’re applying to a hotel manager job, talk about how you increased profit margins by 17% at the last hotel you managed by … Responsible for conducting both hotels yearly and 5 year capital plans. When writing a cover letter, be sure to reference the requirements listed in the job description.In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. For more examples, check out our guide to the architect resume. Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Conducted quarterly safety meetings and daily meetings with Assistant Managers and Head Housekeeper. Developing marketing strategies and incentives for staff in an effort to maximize hotel occupancy and revenue. Summary : To obtain employment in a local school district as an educator, to strengthen the community by strengthening local schools, and to serve the community by providing education to our students. Right price through the 5. Maximized occupancy rates and profitability through utilizing Internet Booking Systems including Expedia,, Travelocity, Orbitz, Hotwire, Sabre Hospitality Management System,, and Hotel Plus. Periodically inventoried supplies and equipment. Revenue Management Resume. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. See if you can spot the problem with the first of these two managerial resume samples: What's wrong with that? Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. An effective sales manager accomplishes several things, including maximizing revenue during peak season and generating revenue in low demand periods. Hotel Restaurant And Travel Administration. The Revenue Management Actions and Process . If you're ready to apply for your next role, upload your resume to Indeed Resume to get started. Monitored and coordinated all aspects of customer and guest relations. Selected to serve on the (Leadership Committee) with the focus on devising ways to improve Cost reduction initiatives. Completed $10 million dollar renovation in 2013. Worked closely with vendors and outside service contractors to ensure proper pricing, delivery, and maintenance of products. Skills : Microsoft Office, Operations Management, Revenue Management. Oversee staffing, training and scheduling of 150 employee. Ensure brand standards are up help and preventative maintenance programs are in place. Ensured that the company's training objectives are achieved. There is also the option to apply for an entry level position within the yield or revenue management department of a hotel group or large hotel. Representing Marriott HQ in terms of culture, practices and Standard Operating procedures. Skills : Communication Skills, MS-Office. Maintained high customer service scores by developing and implementing goals and objectives for Executive Committee members increasing service scores by 1 percent over 2010. Worked closely with outside management teams to identify more efficient ways to better streamline and strengthened the structure of the leadership teams. Management and supervision of all operating departments. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. ... chef to utilize extensive culinary knowledge in the preparation of exotic foods that will skyrocket patronage and revenue. Implemented processes and procedures that improved productivity, increased efficiency, and cut costs. Coordinated and implemented sales and marketing activities for the property. Below, you'll find detailed information on skills to highlight on your resume, along with management resume examples for a variety of management jobs (including customer service, finance, human resources, operations, technical, and general management positions). Relocation is currently not an option. Verify that the correct charges and credits are posted to the corresponding guest folio, Collect from $1K-$10K payment/ Make daily deposits, Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift, Complete all process of Payroll and work schedule for over 20 employees/ weekly Forecasting of hotel occupancy / and also monitor overall Budgeting, Provide quotes for room rates and up-sell the guest when possible/Group Sales, Maintain and increased hotel cleanness scores, Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Provided support, training, motivation, guidelines and leadership to employees. Writing a great Hotel Manager cover letter is an important step in your job search journey. The revenue manager mentions in the Revenue Manager Resume chief roles such as – conducting analysis of prices quoted by competitors, developing effective discount and pricing structure, contributing in areas of development, creating pricing strategies, conducting competition analyses, tracking hotel revenues, reporting financial information to the upper management and suggesting methods to improve revenue of the hotel business. Create renewal recommendations based on economic data, budgets, seasonal factors, and market conditions. Participated as part of the Sales team in hosting fam. Work Experience . Spice it up with a few actual achievements from past non-management jobs. Sofia Flores . In overall charge of daily operations of all departments, from the laundry service all the way through to … Handled Medicare and Non-Medicare claims documentation review for qualifying claims for release on DME, Sleep and Respiratory products. Managing a revenue management system is like racing. Resume Examples; Sales Manager Resume Sample: 25+ Examples and Writing Tips; Sales Manager Resume Sample: 25+ Examples and Writing Tips. Jobs for sales managers are projected to grow by 7% (or 28,900 jobs) from 2016 through 2026, according to the Bureau of Labor Statistics (BLS). Right product to the 2. As a member of the Revenue Management Department, you will have the opportunity to set strategic direction, determine pricing, create … Communicate and educate the hotels on proper pricing, competitive positioning and restrictions and the impact that they may have on the hotels' revenue strategies. In that case, see these senior restaurant manager resume examples. Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit. Developed maximum profits through cost and labor control. Exceeded company year over year goals resulting in bonus payouts. Implemented standard of the week for our restaurant team in February 2015. Looking to work as a hotel manager in a reputable hotel. As the enclosed resume showcases, my experience encompasses project management, strategic planning, resource utilization, revenue growth, and cost reduction. Learn from expert tips. Conduct employee performance evaluations as prescribed, control staffing. Skills : Microsoft Office, SAP, Peoplesoft. Worked with hospital and physician staff to develop charge capture processes to ensure accurate and efficient capture. Communicating findings, strategy changes, and performance results on a Local and regional level. Hotel Manager. Manage and maintain group and transient inventory controls Develop, monitor, and adjust sales and pricing strategies. Maintained a high level of cleanliness in 116 rooms. Direct and coordinate the food & beverage operations. general manager æ hospitality Maximizing resources and improving bottom line through expert leadership in quality service, staff development, cost control, and visionary P&L management. Revenue Manager Resume. Skills : Microsoft, Excel, Power point, Business Development. Headline : Analytical and results-driven accounting professional with comprehensive knowledge and experience in railroad accounting, analytics, and reporting. Accepted the position of Hotel Manager at 100 room casino property. Responsible for planning and implementing of new facilities that came on board Maintaining annual fee schedules. Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service, Assist team members to set and achieve goals, Delegate effectively while enforcing policies, Train, coach and instruct team members on company policy, culture and sales techniques, Work with 3rd party vendors for special events and day to day operations, Listen attentively to resolve any guest, employee or vendor issues with problem solving skills, Review scheduling and adjust daily based upon business levels to optimize budgeting, Review and implement departmental standard operating procedures to enhance effectiveness, Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels, Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests, Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product, Handle customer comments and complaints and take swift corrective action, Perform any other reasonable duties as required by the Executive Director of Front Office. For example, if you have a Ph.D in Neuroscience and a … Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. Responsible for the million revenue budget including, annual budget process, monthly variance analysis. Coordinated payroll, accounts receivable and deposits. Hotel General Manager CV Example & Writing tips, Questions, and Salaries Recruiters and hiring managers have the difficult job of sifting through resumes and CVs to find the perfect candidates. To see how, view this resume sample for a midlevel sales manager that Isaacs created below, and download the sales manager resume template. Administrative and operational responsibility for staff. Manage all F&B outlets (Sports Bar, Fine Dining, and Poolside lounge), Effectively solve all open guest issues, ensuring a memorable stay. Ensure the property is well maintained and that all mechanical equipment is in good working order. Maintained hotel property and executing property improvements. Assist the Director of Sales in developing and execute strategic sales and marketing plans and sales activities to … Summary : Over 9 years in the Health Information Management industry. It should highlight your most notable career accomplishments and competences for the position. In my current role, I am responsible for the collection and analysis of hotel revenue data. Drove significant improvement on guest service scores. Handled reservations, sales and marketing. Coordinated the creation and stewardship of the annual revenue plan, employing the firm's forecast management system. Summary : Over 17 years of revenue management experience with oxygen sleep and supplies. Find out what is the best resume for you in our Ultimate Resume Format Guide. So a hotel revenue manager should know a hell of lot more about systems and applications in general than your average hotelier. A Revenue Manager’s goal is to achieve the: “1. Responsible for managing all departments of a 3 star boutique hotel with 105 rooms and 35 union employees. Also, read on to How to Become a Hotel Manager. Supervise approximately 30 team members in front office operations: Front Desk, Bell Services, and Concierge, Monitor and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations, Overseeing the entire day-to-day operations of a boutique hotel. Managed the day-to-day operations of this extended stay hotel (including administration, guest services, housekeeping, and maintenance) within corporate strategies and guidelines. Formulated and created the "experience" for hotel guests by leading the C3 Committee. Skills : Management, Excel, Call Center, Accounts Receivable. Successfully resolved aging accounts receivable issues resulting in no bad debit write offs. Served as Executive Committee member. Assess revenue results against competitors and Pro-forma to gauge performance and set new goal objectives. Coordinated application process, exhibited and leased the 30 hotel rooms in the complex. Conducted weekly walk thru with the Director of Engineering, Director of Food and Beverage and Director of Housekeeping. Responsible for and managed day to day revenue management operations, reporting, and forecasting. 22 Hospitality Resume Objective Examples to Make a Wow Resume. And for driving a formula 1 car you need skills. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, revenue management experience. Revenue Managers ensure that companies maximize funds generated by the sale of that company's products and services. Streamlined business processes and enhanced operational efficiency levels. Prepare schedules; Ensure that staffing is adequate and within established guidelines. Sales manager resume examples that land interviews. Revenue Manager II Resume. The sample below is for Hospitality Hotel General Manager Cover Letter. Objective : To secure a position in an organization where skills, experience, and education can be further developed and effectively used to the benefit of the organization and the community. Able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations, Market and coordinate all banquet rooms for social events and business meetings, conduct all hotel site tours, Work with the GM to create the yearly budget and establish room rates, Set up weekly BEO'S on Excel spread sheets and distribute to all department heads. Responsible to ensure all accounts receivable data was inputted; cash receipts and medical billing were processed in a timely manner. Planned and monitored work schedule of employees. Ensured good controls were in place using checkbook accounting and wage progress reports. The job of a revenue management analyst mainly concentrates on the process of managing the flow … A strong Hotel Manager resume sample emphasizes leadership, previous managerial experience, organization, problem solving abilities, customer service orientation, and teamwork. Communicated with existing and perspective clients to establish a strong professional relationship. Helped conceptualize a new restaurant and bar as our primary restaurant. Right time for the 4. Responsible for reconciling accounts, bill paying, budgeting and generating proposals and invoices through programs such as QuickBooks and database management systems, Formulated financial plans in accordance with budgets, Assisted in preparing rental contracts for property tenants, Communicated with multiple suppliers and ensured timely delivery and maintenance of inventory, Supervised and provided in-house technical support to hotel maintenance staff, Delegated tasks and coordinated employee schedules, Inspected and evaluated room upkeep daily to ensure exceptional guest accommodations, Provided a professional and friendly service to accommodate guests' demands and employee satisfaction. Creating and inputting the annual budget and forecasts, as well as all other reports for the management company. Registered and processed guests promptly upon arrival. Right channel.” - Robert Cross. Monitor collection of in house guest balances and direct bill receivables. Make sure to make education a priority on your revenue manager resume. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Evaluated performance of distribution partners and contracted rates of OTA, FIT, tour operator, corporate, consortia. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Ensured all reservation systems, web sites and 3rd party channels were up to date and working correctly. Ensure compliance with corporate policies and procedures. Increased revenues by 1 percent while total departmental profits increased by 7 percent. Researched and executed a variety of technical accounting topics for current matters in question and Company's upcoming plans. The revenue manager should possess excellent communication, analytical and customer orientation skills. Monitors inventory of supplies and equipment, ensuring purchases are made within budget. Responsible for overall daily hotel operations for a 568 room property with over 78,000 square feet of meeting space producing revenues in excess of $24 million dollars annually. Provide critical analysis of strategies, room's statistics and demand factors Conduct competitive and demand analysis. Full-service Hotel General Manager Resume Examples & Samples 5+ years prior experience as General Manager or Full-Service Hotel Director of Operations Must have a strong track record of driving sales including group sales and increasing revenue Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Managed 383 guestrooms while simultaneously undergoing $30 million full scale renovation. Managing the Hotels Property Inventory System including the implementation of minimum/maximum stay restrictions. Summary : To obtain a position with a well established organization with a stable environment where can make a positive contribution in areas of customer relations. Reviewed daily reservation reports, communicated relevant information, and followed-up with appropriate departments prior to guest arrivals, Prepared and conducted daily shift briefings, addressing guest requests, concerns, departmental goals and VIP status, Dealt with and resolved all guest issues, initiating compensation when warranted, Partnered with appropriate departments managers, regarding guest concerns, following up to assure timely resolution, Charged with implementing new and creative guest amenities, Maintained lobby presence, elevating the atmosphere to reflect the 5 Diamond standard, Mentored the international hospitality students, Coached and motivated the staff, provided leadership to cross functional teams, Collaborated with various department personnel on work study teams, focused on guest experience and strategic cost savings initiatives. P & L management achieved profitability through revenue growth and cost control. The following Hotel Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Home : 415-555-0000 Cell: 415-555-0000. Monitored on-time payments for rent, late fees, and damages, Handled a wide variety of customer needs and concerns. Deep knowledge of the inventory management process and the ability to speak in multiple languages would be appreciated. Manages budget for current and future expenditures and plan activities accordingly in order to maximize revenues and profits. Not exactly the next Bill Belichick yet, but far better than a total greenhorn. Performing annual evaluations of staff members within the department Developed training materials for each department. Develop and provide guidance on strategies to maximize revenue through the effective management of pricing tools. Renegotiated several contracts in order to reduce expenses. Makes sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director. Clearly described, assigned, and delegated responsibility and authority for certain operations to various sub-departments. Make your retail sales manager resume quickly. Coordinated and implemented sales and marketing activities of the property. Summary : Over Twenty plus years experience in the hospitality industry, with a proven track record of customer service and ... Revenue Manager/Representative Resume. Meet with all department heads weekly including the Director of Sales, Chief Engineer, Executive Housekeeper, and Front Office Manager to ensure that the hotel runs efficiently. Implemented and enforced policies and procedures for hotel staff. Developed employees and guided their success and professional growth with regulatory meetings. These systems have to be well understood and managed. Revenue Manager Resume Samples. Responsible for Corporate, Government and Association group bookings. Summary : Revenue Analyst with seven years of experience in preparing reports for executive management. Senior Sales Manager, 01/2008 to 01/2014 MARRIOTT HOTEL April – WASHINGTON DC. Organized monthly staff outings to promote job enthusiasm and team unity. Conduct training and needs analysis reports to determine departmental and management/individual requirements. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. Supervised ten employees and handled all customer check-ins and checkouts. Maintained proper operation of all Front Desk computers and office equipment. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. Managed and monitored the Medicaid/Medicare (CMS) billing programs to ensure that all denied and pending claims. Providing landscape to General Manager, Sales Team, and Front Office Working with the Accounting Manager, Director of Sales. Bar & Restaurant Manager. Created and organized the company's ongoing Medicare/Medicaid healthcare transitional changes to help train employees. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. For hospitality jobs, emphasize how you can maintain an establishment’s service quality to drive revenue. Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations. Hired and trained staff and monitors their performance, oversaw scheduling. Skills : Microsoft Office, AS 400, Microsoft Outlook. Ensure that all revenue management related systems are maintained including Opera/Synxis Attend Sales Meetings. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). Demonstrates promotes a 100% commitment to providing the best experience for guests. Headline : Maximize the businesses' opportunity for revenue and profits. Demonstrated visible operational leadership and management to the hotel staff. Became an acting Hotel Manager in 2006 which expanded supervision to all aspects of hotel operations, accounts receivable/payable, inventory management, staffing. Teams to identify more efficient ways to improve clearly described, assigned, and new business impacts on negotiations. Expectations for the collection and analysis of accounts receivable annual evaluations of staff members including Desks. 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